Apple accidentally left Claude.md files Apple Support app

(xcancel.com)

158 points | by andruby 2 hours ago

13 comments

  • internet2000 2 hours ago
    > Apple runs on Anthropic at this point. Anthropic is powering a lot of the stuff Apple is doing internally in terms of product development, a lot of their internal tools…They have custom versions of Claude running on their own servers internally.

    --Mark Gurman, Bloomberg https://x.com/tbpn/status/2016911797656367199

    • rustyhancock 1 hour ago
      Apple seems to purposefully have decided to sit out the arms race.

      Probably smart time to rent and not buy if they plan on buying in a downturn.

      • iLoveOncall 5 minutes ago
        Not participating in the war is the only true way to win the war, nothing new.

        And in this particular war, it's even worse, the "winner" will actually just be the "biggest loser", contrarily to a traditional war.

      • stefan_ 1 hour ago
        Okay, but why is the Siri team sitting out transformers. I really wanna move past the „Dragon Naturally Speaking“ experience with a bolted on decision tree.
        • pxc 5 minutes ago
          [delayed]
        • stetrain 14 minutes ago
          Not sure "sitting out" is the right way to put it. They've been publicly trying to ship a next-gen Siri for years and haven't been able to get something good enough to release. The latest plan is to base it on Gemini so we should be seeing progress on that next month at WWDC.
        • acdha 1 hour ago
          Who’s doing it better? I have yet to hear from a Google or Amazon user who has a transformatively better experience, and I think that’s why they haven’t jumped so far because they have hundreds of millions of users who have daily habits that they don’t want to lightly disturb.
          • simgt 27 minutes ago
            > I think that’s why they haven’t jumped so far because they have hundreds of millions of users who have daily habits that they don’t want to lightly disturb.

            I don't think that's part of their decision making, Liquid Glass moved most things around for seemingly not much else than novelty and that's not the first time.

          • bakies 37 minutes ago
            Claude.. I switched my phone assistent to claude and it does everything that google (used to) do like set alarms and timers, but also does everything claude can do.
            • arnavpraneet 23 minutes ago
              How did you do that?
              • infecto 5 minutes ago
                I was looking myself and it appears only certain regions (Japan) have that option.
                • bakies 1 minute ago
                  I'm in USA, on a Pixel Android.
              • bakies 11 minutes ago
                Settings > Apps > default apps > assistant
          • wenc 50 minutes ago
            Right now Alexa+ and Gemini are objectively better.

            The best is ChatGPT voice mode. It understands non English words and accents amazingly well, and even though the LLM model isn’t the full fledged one, I can have deep conversations with it for an hour without it missing a beat.

            • barumrho 40 minutes ago
              Siri doesn't need to have conversations with you. ChatGPT can do that. But, it should be able to do actions you'd do on your phone.
            • DaiPlusPlus 30 minutes ago
              "objectively better" is a subjective statement :)

              My preference, however, is for a voice-control UX just like I get with my Amazon Echo and "classic" Alexa like I have been for the past 10 years I've been using it: I think I can best describe it as a "voice-driven command-line" just like your OS' CLI shell, which makes its interactions predictable, even if it means I need to "know" what commands are valid in a given context. We all need predictability and reliability when it comes to my home-automation integrations.

              ...but computer interaction with a LLM / transformer-driven / "AI agent" is anything but predictable. When Amazon opted everyone into Alexa+ I agreed to give it a go and see if it really made things better or not - and it did not. I opted-out of Alexa+ and went back to something actually reliable.

              • thrtythreeforty 8 minutes ago
                Here's a question: I don't understand the gap between these LLM powered voice agents vs CLI coding agents, the latter of which are obviously useful and quite resourceful at getting something done when asked in plain English.

                Seems like an agent given 20-30 tool calls like "read_sms" "matter_command", and "send_email" would be able to work out what to do for things like "set the house to 72° and text Laura that I did it."

              • ShyCodeGardener 15 minutes ago
                Whenever I see one of these comments, it's always from someone that tried it at the start and then gave up because of a bad experience. And many times there are more people commenting back that this was essentially the 1.0 version and that the current 2.0 version is much better. So as someone that uses none of these products (old voice assistants vs. ai ones) it's really hard to evaluate if any of these anecdotes mean anything.

                You could have tried Alexa+ at the start when it was shitty compared to plain Alexa, and maybe it's better now. But equally none of the people that comment that it is "amazing" in its current iteration qualify their statements with their experiences comparing and contrasting the old version vs. the new version making them seem either unqualified to make statements based on how much "better" it is than the old version or at worse they are shills (paid or not). The best take is that they are comparing (e.g.) day-one Alexa+ vs. the current Alexa+ without a comparison to the original Alexa.

                ... which is to say that it really feels like there are no clear conclusions that could be drawn from all of this.

            • virgil_disgr4ce 29 minutes ago
              I concur that the ChatGPT voice mode is excellent. I can't even think of anything to knock it for other than for whatever reason it never 'hears' my kids, but that's probably because it's not intended to be used in multi-participant chats?

              But for one-on-one, it is a really outstanding experience. Especially since they tamped down the way over-the-top humanisms.

          • Cthulhu_ 46 minutes ago
            Plus, if someone else does it better (or different), I bet they've got a team and technology at a 90% done state waiting to jump on it, pick it apart and make it better. I don't think they're not doing anything.
          • hrimfaxi 29 minutes ago
            > Who’s doing it better?

            Any of the Whisper-based apps on the App Store.

          • phrotoma 37 minutes ago
            Yesterday my google home mini gave me the current temperature in farenheit. I live in Canada and use a pixel. Dumbest fucking AI going. May as well give it to me in coulombs per hectare.
          • BoredPositron 39 minutes ago
            Here have an anecdote: Gemini Assistant is pretty good.
        • readams 1 hour ago
        • gchamonlive 1 hour ago
          I think it's the same reason why MacOS and iOS degraded a lot in terms of UX the past decade. The focus of Apple shifted towards hardware independence.

          The 2010s was marked by Intel's lazy product lineup, year after year pumping rehashes of older products, iterating on top of their 14nm lithography with increasingly minor improvements on its architecture until AMD overcame them. In the process, Apple's partnership with Intel became a liability it had to solve, and a push for the unified ARM architecture was no small feat.

          If you ask me I don't think it's justified to degrade the user experience for the sake of focusing on this. It's a trillion dollar company, and has been for a while. Sure it could have tackled both, but what do I know.

          In any case I think it explains really well why Siri feels so abandoned.

          • threetonesun 1 hour ago
            I dunno, Apple has always had a pretty high level of hardware independence, and one could imagine even if Intel did produce great chips for longer the ARM architecture would replace it eventually. Certainly the timeline got shifted (and I'm glad for it) but I don't know if that really impacted Siri. If anything it seems like it got pushed to the bottom of the pile in favor of projects like the Apple Car and Vision Pro OS one on side and the demand to increase services revenue on the other.
            • newsclues 46 minutes ago
              A series is their own chip design, not Power PC or Intel designs.

              It's the CPUs they have built for their purposes, which is next level hardware independence.

          • HumblyTossed 34 minutes ago
            They're valued at $4T, they have hundreds of billions hoarded. They could run 50 billion dollar startup projects and not feel it. Imagine a startup getting handed a billion dollars ... and the vast knowledge that Apple has access to already.

            There's no way they couldn't do a better Siri. For some reason, they just ... won't.

            • gnerd00 7 minutes ago
              here is a clue delivered -- money does not make software better, and lots of money often results in worse.. it makes no sense? actual experience begs to differ.

              Classical homework assignment -- the Mythical Man Month and related essays

          • Cthulhu_ 45 minutes ago
            It's one of the biggest and wealthiest companies in the world, but your comment seems to imply they have to pick and choose what they pursue. They really don't, especially if it's hard- vs software.
            • gchamonlive 35 minutes ago
              > It's a trillion dollar company, and has been for a while. Sure it could have tackled both, but what do I know.

              I didn't imply, it's explicit in my comment. it's what their actions show. Their updates make their systems worse and worse, Tim Cook is out and Siri is in shambles. It might have been something else, but I'm willing to give it the benefit of the doubt, because the alternative is just sheer stupidity.

          • realusername 59 minutes ago
            I always found that Apple had pretty mediocre software qualify, it's always been a very strong hardware company first and foremost.

            They have great kernel, drivers and low level engineering but the stack above that has a lot of questionable stuff.

            • rkapsoro 35 minutes ago
              I only partly agree with this. The answer is maddeningly more complicated.

              Some parts of their software stack -- higher up than the kernel -- are actually pretty great. There's a lot of realy brilliant stuff in their system frameworks, and in SwiftUI, Cocoa, and UIKit. I've been using Linux at home recently, and I find myself missing some of it.

              But, on the flip side, suddenly you hid maddening bugs, crashes, or terrible developer-experience papercuts. And, of course, there's the App Store, which is just evil. For my next app I'm just going to go Notarization only, and see how that goes...

            • pfisherman 44 minutes ago
              The comment above is on to something. I find CarPlay to much more valuable and much more of a lock in to the iPhone than Siri. I do not think I could ever go back to using the infotainment systems that ship with cars. So makes sense why they might prioritize over Siri. And in the context of CarPlay, the simplicity of Siri is nice. I really only need it to execute a few simple commands like looking up directions, making calls, reading / sending texts, playing a podcast, etc.
            • gchamonlive 53 minutes ago
              I don't dispute that, but Apple made its business on the premise of being the best in the business in terms of UX. Note though that you can have great UX powered by mediocre software, so those aren't mutually exclusive.
        • colechristensen 33 minutes ago
          I think they could never make it good enough at the right price.

          You have to remember all of the AI companies are making cash bonfires. People aren't going to stop buying iPhones because Siri can only do what it does now.

          If Apple focuses on hardware and skips the pay-for-inference bubble they'll come out the other side with the best consumer hardware everybody already has for local inference which is going to eat the whole industry's lunch.

          nvidia is going to have a hard time convincing people they need to buy $1000 LLM inference hardware. Apple isn't going to have a hard time convincing people to buy the next generation of phone/tablet/laptop.

    • jedisct1 51 minutes ago
      > They have custom versions of Claude running on their own servers internally.

      This is the important point.

      Sending their internal code, documentation, secret tokens, etc. to Anthropic would be completely irresponsible.

      But if they are running the models on their own servers, why not!

      • JeremyNT 25 minutes ago
        Was it even publicly known that Anthropic offered this capability? I wasn't aware on-prem Claude was a thing.
        • sheiyei 14 minutes ago
          If you're Apple (or even Apple-sized), you can get a bunch of things others can't.
        • conception 14 minutes ago
          Bedrock? If you’ve got the cash they’ll deploy it.
    • piker 1 hour ago
      I'm suspicious of that take from Mark Gurman. That's a lot of detail around pricing and "holding Apple over a barrel" as relates to the Siri deal that seems like a nice PR spin from Anthropic.

      Anthropic probably couldn't give the uptime guarantees that Google can, right?

      • Spooky23 1 hour ago
        Apple is a pretty difficult company to deal with on a B2B basis.

        If you have terms that conflict with theirs, they aren’t very flexible. Anthropic can be similarly difficult, and their needs from a business perspective probably don’t align with Siri. I would imagine that Google has a more flexible/long term approach to absorbing some risk in a revenue share arrangement than anthropic who generally wants cash.

        Anthropic’s only purpose is to juice whatever KPI‘s are gonna increase their IPO market cap.

        • piker 57 minutes ago
          Yeah, that makes more sense to me than "Anthropic had them over the barrel". Which seemed quite odd given the relative cash positions and installed base of each firm.
        • engineer_22 1 hour ago
          Tbh I thought their purpose was to power the war machine
      • Lord-Jobo 1 hour ago
        Gueman might be the only leaker in tech who, so far, doesn’t seem to fuck around. Low miss rate, rarely exaggerates. Of course that could change and he could always get insider info that is wrong.
      • danpalmer 1 hour ago
        The reporting says it's running on their own hardware.
        • piker 1 hour ago
          Internal dev tools, but the point I'm making relates to the discussion about choosing Gemini over Claude for their consumer-facing products.
      • turtlesdown11 47 minutes ago
        Gurman is clearly Apple's preferred go to for leaking info
        • blitzar 7 minutes ago
          Which only tells us that it is what Apple wants us to believe, not that it is the truth.
  • ramon156 1 hour ago
    Unrelated:

    Yuck. a lot of those replies have LLM smells. Do people love being a hollow puppet for LLMs to fill in? Have people lost their identity?

    • ricardo81 1 minute ago
      Yuck indeed. I do find it offensive when someone uses AI in a conversational manner. It's one thing to use it to chuck up content on social media to attract eyeballs, but this is a forum intended for conversation.
    • coldpie 34 minutes ago
      It's trending in that direction. If you want genuine conversation with humans, it's best to start looking for small, private communities that have and enforce LLM policies that align with your desires. Public social media is universally trash, don't waste your time there. I think HN is still worth visiting for now, but it's getting harder to justify spending time here with the quantity of garbage-quality LLM articles and even many comments.
      • Hendrikto 5 minutes ago
        > HN is still worth visiting, but it's getting harder to justify spending time here

        I feel the same. Quality of both submissions and discussions have considerable decreased. It is still the best general purpose “aggregator” I know of, but it is not what it was. It is becoming more and more FotM hype and boring group-think.

        HN was great due to the breadth of unique, interesting, nerdy topics, most of which I would have never come across on my own; and the insightful thought-provoking commentary, often by insiders with unique insights and perspectives.

        Now it is just the same LLM agentic coding harness hype cycle astroturfing 100x engineer 37k LoC/day BS I could get from Reddit or LinkedIn or Twitter or anywhere else.

        The moderators are still doing a fantastic job though! I feel like that is the last big differentiator from just being orange Reddit.

    • j-kent 1 hour ago
      It's not about contributing to the conversation — it's about the fake internet points.
      • sidsud 21 minutes ago
        You've hit the nail on the head with that observation! And honestly? The points are all that matters.
      • 2ndorderthought 1 hour ago
        It's not about the fake internet points — it's about manipulating people to support companies they otherwise wouldn't.
        • worldsavior 35 minutes ago
          That's why he said fake internet points.
          • stetrain 7 minutes ago
            You're absolutely right!
          • rvnx 25 minutes ago
            These points might be fake, but they are far from being useless, and actually have monetary value.

            There is a market for buying and selling "aged" Hacker News accounts (15 USD for ~500 points).

            By purchasing just ~300 karma points, founders can unlock an uplift of tens of thousands of dollars in visibility on the home page (clients and investors).

            So the LLM comments are not here just for fun, they are clearly farming points.

            Ironically, it also increases actual human engagement. This way the day Ycombinator wants to announce something, they already have more public than if there was low engagement.

            Like the shilling you mentioned, these bots can push downvotes and flag competitors service.

            Essentially the same as on Reddit. If you have incentive, you have a market.

            • cryptoegorophy 10 minutes ago
              Not familiar with posts and points, so if you have a higher points balance this affects some kind of post rating/upvote rating?
            • NoMoreNicksLeft 8 minutes ago
              >So the LLM comments are not here just for fun, they are clearly farming points.

              I think I give out about 1 updoot a year. Good to know I've been starving them.

      • ihaveajob 44 minutes ago
        I find it hilarious that your comment has an emdash.
    • christophilus 17 minutes ago
      It’s not that they’ve lost their identity— it’s that… { “error”: “Claude Max limits exceeded” }
      • blitzar 6 minutes ago
        You are absolutely right ...
    • 20k 33 minutes ago
      We're getting to a point where we're going to have to consistently start putting content in that AI is banned from writing, just to prove that we're humans

      arse

    • Cthulhu_ 39 minutes ago
      Only a matter of time (if not already) before there's counter-LLMs or whatnot that convince free-reign LLM agents to go and generate cryptocurrencies for the attacker or run propaganda campaigns.
    • semiquaver 18 minutes ago
      Dead internet. Twitter is 95% bots now, especially when it comes to any topic relevant to corporations.
    • dgellow 48 minutes ago
      Yep, path of least resistance unfortunately. Any recommendations that isn’t discord where to have meaningful online interactions with actual humans?
    • exitb 35 minutes ago
      Also, at some point someone will figure out how to reliably produce non-smelly LLM replies.
    • mitchitized 1 hour ago
      You're absolutely right!

      (sorry couldn't resist)

    • SpicyLemonZest 1 hour ago
      If I were a sociopath who didn’t care at all about the commons I’d be ruining by doing so, I suppose I’d find it intellectually interesting to set up a ClaudeyLemonZest and see how people react to various settings.
      • smcg 1 hour ago
        Come join the party at ClaudeyLemonParty
  • suyavuz 51 minutes ago
    People become so lazy after ai. Even they don't check what they commit.
    • Cthulhu_ 38 minutes ago
      Anything that goes to production should have a 4-6+ eyes rule, at least one reviewer that can review the changes in isolation.

      If tools or LLMs can help them with it then that's fine, but it should always be at least two humans involved, one making changes, one verifying, and if something like this happens, they're both culpable. Not that they should be blamed for it per se, but the process and their way of working should be reviewed.

  • neko_ranger 1 hour ago
    So much FUD (and bot replies dogpiling on?) in that thread. It's just a file that specifies some structure for the project. Nothing super secret.
    • fidotron 1 hour ago
      X somehow manages to get worse for this as time goes on.

      Seems like at some point most of the actual humans just gave up on replying.

    • klustregrif 1 hour ago
      It’s not super secret no. It’s just embarrassing they they don’t have instructions in their AI agents coding and pushing deployments to not push the Claude.md files. It demonstrates that they haven’t fed their AI prompts through AI yet cause it would hav added a clause for that.
      • caymanjim 49 minutes ago
        Have you never used Claude? It regularly ignores directives, no matter how they're worded or how many times they're repeated. It's also hierarchal. Org-wide rules would be in a higher-level directory than repo rules or component rules. This is obviously just a tiny snippet of prompts.
  • hilti 2 hours ago
    Dozens of comments, but not a single "What was in their Claude.md"
    • dogma1138 2 hours ago
      The what is in the screenshots….
      • Cthulhu_ 36 minutes ago
        Screenshots aren't very accessible though.
        • rob 19 minutes ago
          Claude can convert them to text for you.
    • dgellow 46 minutes ago
      You’re expected to read the ~article~ twitter thing :)
    • blitzar 4 minutes ago
      "DO NOT include the Claude.md file in the app bundle"
    • shlewis 25 minutes ago
      [flagged]
  • fusslo 2 hours ago
    to be honest, for some reason I expected most of apple to eschew claude/ai coding.

    I'm not sure why. It just doesn't feel very Apple-like

    • alex43578 1 hour ago
      Because unlike Apple Intelligence, Claude is useful?
    • Cthulhu_ 36 minutes ago
      I'm also not sure why you'd think that, Apple's been at the forefront of "AI" for years now, running models locally and optimizing their CPUs for local workloads to e.g. identify people, places and pets (much appreciated lmao), create slideshows, and subtly improve photo's made on the device.
    • basisword 1 hour ago
      They've had it built in to Xcode for a while now, and I imagine internally a lot longer.
  • nailer 1 hour ago
  • christkv 1 hour ago
    I really hope its not churning out massive amounts of code for osx and ios or we are in for some pretty interesting times in the next year or so.
  • traceroute66 1 hour ago
    Whilst tempting, I think it is important not to read too much into this.

    It is no secret that Apple has an enormous R&D budget.

    It is no secret that Apple operates with hundreds of siloed teams in order to maintain individual domain expertise. The teams then come together in a collaborative manner to bring together the final products.

    So yes, it is likely true that SOME teams use SOME LLM for SOME tasks. It is a viable argument from R&D and other perspectives. Apple is an enormous multinational company, it is unlikely they have zero-AI on-site.

    What is guaranteed NOT to be the case is that Apple is somehow vibecoding company-wide. Old-school engineering is too important for Apple.

    I'm sure journalists and Anthropic would love to have you believe otherwise, but I think we need to keep our feet on the ground here and accept the reality is more old-school.

    Afterall, as others have pointed out already here ... whilst the rest of Silicon Valley has been shoveling truckloads of cash at AI, Apple have been patiently sitting, watching the bandwagon trundle along the rails.

    • einsteinx2 1 hour ago
      > It is no secret that Apple operates with hundreds of siloed teams in order to maintain individual domain expertise. The teams then come together in a collaborative manner to bring together the final products.

      Having worked there this is a perfect description of the organization from my experience.

      > So yes, it is likely true that SOME teams use SOME LLM for SOME tasks. It is a viable argument from R&D and other perspectives.

      > What is almost guaranteed NOT to be the case is that Apple is somehow vibecoding company-wide.

      100% agree

      • engineer_22 1 hour ago
        Risk of embarrassment is too great to be vibe coding, apple's brand is TRUST and people don't trust AI... A slip like this erodes their brand
        • rvnx 48 minutes ago
          Not really, almost all active software developers use AI nowadays.

            The research surveyed 121.000 developers across 450+ companies. A striking 92.6% of them use an AI coding assistant at least once a month, and roughly 75% use one weekly
          
          It's weird to believe that large corporations should be ashamed to use AI.

          It's a standard engineering practice, otherwise it's like if you refuse autocomplete because autocomplete is not right 100% of the time.

          • einsteinx2 38 minutes ago
            Especially considering that Apple added it as a headline feature to the latest Xcode releases…
  • mushufasa 1 hour ago
    Is it really a mistake? OpenAI's own agent SDK also has a Claude.md file. That's not an indication that OpenAI internally use Claude, rather, it's there because the SDK has multi-model support.
    • klustregrif 1 hour ago
      It was a mistake yes. And they corrected it. Why would you assume they would do this intentionally?
  • embedding-shape 1 hour ago
    I don't think you need to even see any files to realize much of Apple's software is vibe-coded by now.

    Had some issues with my monitor apparently seeing connection to my Mac Mini, but the Mac Mini displaying black, apparently somehow got out of sync with my monitor, sleeping the display controller then waking it solved it.

    Gathered a bunch of data, wanting to submit a report, since I'm a Apple Developer Program member since like two days ago, and I wanna be a good c̶u̶s̶t̶o̶m̶e̶r̶ user, so I opened up Feedback Assistant.

    It asks me for my email, I input it, press enter. A password input appears, but keyboard focus doesn't move there automatically. I know is such a tiny nitpick practically, but tiny shit like this makes it so obvious that not a single person actually tried this UX. 10-15 years ago, Apple would never release something that isn't perfect, but now there are these UX edges absolutely everywhere across the OS.

    I ended up not logging in at all, wrote my fix into a tiny fix-display.swift file which I'll run when it happens instead.

    • SparkyMcUnicorn 11 minutes ago
      I don't think we get to blame these issues on "vibe coding", they've been around for too long.